Service Operations Management

The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.

• Author
• Robert Johnston, Graham Clark

• Format
• paperback

• Pages
• 424

• Publisher
• Prentice Hall

• Language
• english

• ISBN
• 9780273639220

• Genres
• textbooks

• Release date
• 2004