Service America!
Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity.
- Author
- Karl Albrecht, Ron Zemke
- Format
- paperback
- Publisher
- Grand Central Publishing
- Language
- english
- ISBN
- 9780446390927
- Genres
- business
- Release date
- 1990
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