Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience

One of today's most imaginative and influential executives explains how to achieve lasting success by more effectively connecting with customers. The chairman and CEO of Loews Hotels, Jonathan Tisch is a global leader in the travel and tourism industry — one of the world's largest and fastest-growing sectors.

• Author
• Jonathan M. Tisch, Karl Weber

• Format
• hardcover

• Pages
• 256

• Publisher
• John Wiley & Sons

• Language
• english

• ISBN
• 9780470043554

• Genres
• business

• Release date
• 2007